Hiring our China is really straightforward and will add a pretty vintage touch to your event. Hopefully we'll cover all of your questions below, but if there is anything else you'd like to know take a look at our Terms or send us a message.
How do I book your China?
You can either hire all you'll need for a 6 place setting for an Afternoon Tea Party, or you can look through our list of individual items to hire and design your own bespoke package. You can either send us an email, or contact us via the Contact Us page with a list of what you require and we'll check availability for you. If we have stock available on your chosen date, we'll send you an invoice and once you have paid 50% of the
Rental Fee to reserve the items then everything is booked.
Will I get matching China?
Our China is Vintage and it is difficult to get complete sets, but we think that the mixed patterns we supply actually enhance the appearance and will help to make your event even prettier. When ordering Trios (ie Tea Cup, Saucer and Side Plate) a matching set will be sent where possible.
Is the Cutlery Vintage?
No. For hygiene reasons we supply new, but vintage design tea spoons, and cake forks. True vintage cutlery can be tarnished, and we want everything we supply to be clean, hygienic and add extra sparkle to your place settings.
When is my China delivered?
We usually deliver the china to you between 2pm and 6pm the day before your event, and collect it between 9am and 1pm on the day after your event, so that you can enjoy the full day of the event without worrying about packing up. If you need it for longer or you have a specific time requirement for delivery or collection, let us know and we'll see if we can arrange it around other bookings.
What if I break something?
It is rare, but accidents do happen. If it happens before your event, give us a call and we'll see what we can do (obviously, this does depend on other bookings and how much time there is before the event). If it happens at your event, don't fret, just let us know when we come to collect. Any items which are broken, lost or not returned will be charged at 5 times the current Hire Price, and this will be deducted from the
Damage Deposit before the remainder is returned to you. In the very unlikely event that the Damage Deposit requested doesn't cover the breakages, then we will send an invoice which is due for payment within 30 days.
What do I need to pay when I book?
There are 3 different charges you'll see when you book our china. Firstly, the Rental Fee, which is what it costs to hire our china. Secondly, there is the Damage Deposit, as detailed in our Hire Terms. Finally, there is the Delivery Charge, although if you are within 25 miles of Derby and your order is over £50, this will be free. When you reserve your China, we ask for 50% of the Rental Fee to secure your booking. The remaining 50% of the Rental Fee, the Damage Deposit and Delivery Charge if applicable are due 14 days before your event.
What happens if I need to cancel?
We understand that plans change. However, once you book your china and pay 50% of the Rental Fee we strictly reserve the china to you and will ensure that we have enough available to fulfill your order. If you cancel within 14 days of the event, the full 100% Rental Fee is due, although we will refund the Damage Deposit and any Delivery Charge paid. However, if you give us more than 90 days notice that you don't require the China, then we will refund all payments to date as it is highly likely that we will be able to provide our China for another event when we have that much notice.